Here at Obecto we are interested in human-to-human interaction and communication, so we decided to make a simple comparison of a few applications that fulfill that role.
In order to have a look at an application, it has to first meet some basic requirements:
- Audio / video chat – we seek rich and realistic human interaction. Simple text and audio lack the immersion we are interested in.
- No special equipment – some solutions rely on the client buying specialized audio/video hardware. We believe that the entry cost for the users should be minimal. A regular webcam may not be the best tool money can buy, but it should be sufficient.
- Cloud / web based – same rule applies here as well, we feel that forcing the user to install additional software is an unnecessary burden.
- Multi party – talking 1 on 1 is limited. We’d rather explore the more general field of group collaboration. Otherwise popular apps like “vChatter” and “Rounds” fail here.
- General purpose – there are some overly complicated enterprise solutions like “Adobe Connect” and “WebEx” that aim at solving the communication problem in the business infrastructure of big corporations. Great, but we seek a simpler and more accessible experience.
- Free
In addition to those strong requirements, our ideal candidate will also:
- Encourage video communication over texting by all means
- Allow a decent number of cams on screen, 6 is acceptable, 8 and above is great
- Not force us to register. If I am a new user and just want to have a quick random chat, I should only type my name.
- Allow profile creation. We all know how important it feels for people to be able to shape how others see them
- Have support for popular social networks, so users can import and keep previous contacts
- Allow us to structure our social interactions in contextual groups – family, colleagues, sexual relationships, hobby friends, etc
- Seamlessly make our closest contacts easier to find and interact with
- Give us control over our privacy
- Allow searching and interacting with people we do not yet know
- Have sizable user base so it is easy to find people
- Have NO obscene sexual content. Some people are just pigs. We do not want to encounter them, even by accident.
- Allow collaborative sharing of documents, presentations, whiteboards, videos, files – for those of us that want to do some actual work together.
- Do not force us to use any of those features, just allow us if we need to
- Have interface that make every task require minimal effort on our part
- Provide a stable experience, no bugs or crashes
- Provide a quality audio-video experience. We want at least a workaround for the echo cancellation problem that currently plagues the video chats that use flash player
- Not blind us with adds. Adds are not cool
- Support some minimal text messaging as well
Now lets have a look at the 4 apps we examined:
Tiny Chat
www.tinychat.com

Entry Cost – registration and Facebook profile is required. The registration process was unnecessarily complicated though – first the name was taken, then it was too long, then it did not allow underscore or spaces … Sure it was our mistake, but man that was an annoying experience.
Social Interactions – you can enter public rooms with unknown people, but cannot search for people or rooms by name or any other means. I can also make my own room and invite Facebook friends there. The problem is that everywhere broadcasting video stream is not the default behaviour of your cam. You have to explicitly start broadcasting. That is a problem, because most people don’t even bother to do that.
Interface is generally simple, few tabs, few buttons. On the other hand there are a couple of serious problems here. The button for creating a chat room is labeled incorrectly and that feature is almost hidden now. There are 2 methods for inviting friends and one of them is hidden. Inviting friends screen does not support name searching or Facebook groups. We also found a bug in the contacts list. On the plus side the app provides push-to-talk functionality for avoiding echo. Generally a dirty solution, but a solution nonetheless.
Features:
- Supports good profiles
- Supports MySpace, Twitter, Facebook. Even has a dedicated Facebook application and the experience is surprisingly consistent with the actual Tiny Chat website. That cannot be said for other video chat apps like “Rounds”
- Contacts cannot be structured, they are one big group instead
- Regarding privacy during chat you can ban, ignore and report people and have extensive privacy settings outside chat. Gets the job done, but the system feels a bit too overcomplicated.
- Some sexual obscenity
- 12 and more webcams at once
- Supports room text chat
- User base is big. The app is pretty popular, so it is likely a friend of yours to already have a profile there.
- Supports collaborative sharing of documents, white boards, playing youtube video or showing your desktop
Tokbox
www.tokbox.com

Entry Cost – the application entry point is a bit hidden in the TokBox site, so it is not explicitly clear this is a video chat platform. Registration is also required but it is surprisingly smooth and straightforward.
Social Interactions – you can search for new people by words in their profiles, but have to add them to your contacts first, then they have to confirm and just then interaction is possible. The application provides numerous ways to join a conversation – sending mail invites, Facebook invites, simple links or through the app interface for other online TokBox users. Comfortable. You can also send video messages to people.
Interface looks simple, minimal clutter makes orientation is easy. Buttons are few, but everything you need is usually 1 click away. Also starting a video chat displays a message that headphones will reduce echo. It does not solve the problem every app has but at least informs the users in advance. At places iconography is a bit unintuitive and we encountered a minor bug in the contact list.
Features:
- Supports good profiles
- Supports contacts from Facebook, MySpace, AIM, MSN, Google, Yahoo
- Contacts are structured by the place they are imported from. Facebook users can arrange their friends in groups and that structure is preserved in TokBox as well. The app also keeps simple and accessible history of recent and upcoming calls. It is still not enough. You cannot be invisible to a group (ex: work superiors) while talking to a friend (ex: my children). In addition to that your closest people are mixed with people you haven’t talked to in ages. Those are problems in all apps and TokBox is on the right track, but still very far from good.
- Regarding privacy TokBox provides a menu with few simple but effective options. Good job here. On the other hand we did not find a way to kick or ban people out of current chat. Considering the social idea of the app, this is not a problem.
- No sexual obscenity
- More than 8 webcams at once
- Supports 2 different types of text messaging. Texting people in your current video chat is OK, but chatting with people not in video chat is hidden interaction with different interface. We do not approve this inconsistent approach.
- User base is big. Finding people is not a problem.
- You can share youtube videos but nothing else.
- TokBox have paid plans with additional features for video conferencing and businesses.
Chatablanca
www.chatablanca.com

Entry Cost – registration is necessary and the name we chose was taken. We believe more apps should behave like TokBox where an arbitrary number of different people can share the same name.
Social Interactions – you can enter rooms with strangers or make a private rooms and invite friends. There are numerous problems everywhere. Searching for users is overcomplicated. There are 2 separate search modes. While you are offline, you can use few limited search fields and you cannot interact with the search results. While online, you search by user names and the system informs you of the room the person is in and you cannot talk to him if he is not in a room. Another problems is that you can whisper to people during chat, but the system doesn’t give you any feedback on weather you are whispering and to who. You can also rate people and rooms, so everybody has reputation called karma, but it is just a gimmick that does not affect anything else in the system. Generally everything causes confusion here.
Interface is very cartoony and colorful. It can be quite charming if you are 12 or younger. Unfortunately there is an overwhelming number of interactions with small icons on screen, while lots of space stays empty. And some windows are buggy and cannot be closed.
Features:
- Profiles are very limited, BUT you can customize your chat window and a personal room with accessories and gifts and furniture and gimmicks like that. Those have the same purpose – influence the initial impression you make in others. It speaks more of the aesthetic appeal of a person than his personality and that is a nice change. The bad news is that all those customization accessories are paid feature. And they are too expensive to be worth it.
- No support for social networks
- Contacts are one big unstructured group
- Regarding privacy you can rate, report, block and ignore people – bare minimum here.
- Clear of sexual obscenity
- Some adds spoil the fun here
- Maximum 6 webcams on screen
- Supports text chat
- User base size is very small. Combined with the fact that very few people use cams here, actual video chat is a rarity.
- No sharing support
Chat for free
www.chatforfree.org

Entry Cost – no registration is needed, write a name and start chatting. Unfortunately if the name is taken, you have to pick another one.
Social Interactions – meeting new people is the goal here, you pick a room full of strangers. Ironically no searching function is present. Meeting friends is much more difficult, you have to pass through the public rooms first and then make a private room and invite them. Once in a chat room you can manually turn on and off the webcams of the people you want to interact with. Considering the whole profanity of this app, it is actually a nice idea. You have great flexibility in who you pay attention to and who you ignore, it feels natural. User feedback should be improved for the idea to work, though. Now you have no idea who looks back at you.
Interface is visually primitive, looks like something a student made for a boring web class. Lots of wasted space, icons are very small and difficult to hit, some system notifications are not explicit enough and often missed. The system is not transparent enough and as a result we felt confused most of the time.
Features:
- User profiling is available for registered users, but it is so limited, that it feels more like a useless gimmick than a full-fledged feature.
- No support for social networks here.
- No persistent contacts.
- No moderation so lots of sexual obscenity.
- Some adds here and there hurt our eyes.
- Privacy support – you can create private rooms or ignore people (a hidden interaction), but overall the system does not inform me who can still see me. Not a good job here, only the bare minimum is done
- Maximum 4 cams on screen.
- Text Chat is a central feature, we do not approve.
- User base is small.
- No file sharing.
Conclusion:
If you can overlook its shortcomings,Tiny Chat gets the job done. TokBox has less features but considerably less problems, so it is our preferred choice. Unfortunately all current solutions are very far away from our ideal candidate. It seems the best application in this field is yet to be created.
Additional References:
http://en.wikipedia.org/wiki/List_of_video_telecommunication_services_and_product_brands #Software_Client_brands
http://en.wikipedia.org/wiki/Web_conferencing